Customer Support Voice Non voice Process Jobs | CLAADSS
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Customer Support Voice Non voice Process Jobs


Description
Date : August 21, 2020
Job Category : Full Time Jobs
Job Type : Telecaller /BPO
User Type : Consultancy
Company Name : prolifichr
Location :bangalore

Dear Candidate

Warm Greetings from Prolific HR consultant

Customer support Role:-

  • Agents will be handling calls/chats/emails on pre/post order delivery issues, replacements, refunds and sharing order updates.

  • Responds to customer service inquiries regarding company products, features and/or services.

  • Maintains ownership of customer issues directing customer to the appropriate agent when required.

  • Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).

  • Works with various departments to meet maintenance services sales goals through constant process alignment.

  • Works with customers and/or distributors to understand and document customer issues.

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