Help & Frequently Asked Questions
Everything you need to know about international delivery times, import duties, and garment preservation.
What are your global shipping delivery windows?
All orders are dispatched via DHL Express with carbon-neutral transport. European deliveries arrive within 24–48 hours. North American and Asian orders arrive within 2–4 business days. Complimentary courier is included on orders over ₹4,999$100₹4,999.
Are import duties and customs taxes included at checkout?
Yes. We ship under DDP (Delivered Duty Paid) terms worldwide. The price you see at checkout is 100% final—no unexpected courier handling charges upon doorstep arrival.
What is your return and exchange policy?
We offer complimentary returns and size exchanges within 28 days of delivery. Garments must remain unworn with intact security tags and original protective garment bags.
How should I care for virgin wool and cashmere knitwear?
Virgin wool possesses natural lanolin that repels odors and dirt. We recommend airing garments on contoured wooden hangers overnight. When necessary, use professional green dry cleaning or gentle hand-washing with cold pH-neutral wool wash.