Booking Policies & FAQ

Transparent terms governing room holds, deposits, and cancellation windows.

How does the 10-Minute Cart Hold Lock protect my dates?

When you choose a suite and date, our database locks the inventory across all booking channels for 10 minutes so no overlapping reservation can claim your room.

What is your cancellation window?

Standard reservations can be cancelled with 100% refund up to 48 hours prior to check-in. Peak holiday dates require 7 days notice.

Are resort fees and local tourist taxes included?

Yes! The price displayed at checkout includes all local VAT, tourism taxes, and daily housekeeping fees with zero hidden charges.

SIGNATURE HOSPITALITY

The 24/7 Dedicated Butler Standard

Every booking includes private WhatsApp concierge for helicopter transfers, catamaran charters, and bespoke dining reservations.

VIP Airport Meet & Greet

Tarmac transfer & expedited immigration clearance.

Unpacking & Pressing

Complimentary arrival wardrobe pressing & styling.

Private Villa Chef

Dedicated in-villa breakfast & tasting dinners.

100% Price & Refund Guarantee

Complimentary cancellation up to 48 hours prior.

"The Caldera Villa Stay was Unparalleled"

"From the private helicopter pickup to the sunset catamaran tour, every detail was orchestrated flawlessly by the VoyageFlex team."

Victoria & Alexander H. — Geneva, Switzerland